Frequently Asked Questions
Where is my order?
- Please allow 7 business days for custom pieces to craft and ship.
- USPS Tracking will be sent when shipped. Please double check your e-mails & texts.
- Most custom items deliver around 2-3 weeks from purchase
How do I get Tracking?
Once your order ships, you will receive USPS tracking via E-mail or Text (Which ever contact information you placed at checkout)
Can I edit my custom order?
As all custom pieces are rushed into production, we offer a 24-hour order edit free of charge (sometimes 48-hour). After that, any changes will result in a cancellation of your order incurring a 35% cancellation fee.
If your edit request is within the timeframe, please e-mail us as soon as possible!
Address change?
We can guarantee address changes within the first 72 hours of purchase. After that, as long as your order has not shipped, we will do our best to make the change. However at that point it will not be guaranteed. We are not liable for address mistakes after 72 hours of purchase.
E-mail us as soon as possible if your order has not shipped out yet and you'd like to attempt this change:
Cancel order?
Because all pieces are custom made and rushed into production. We only offer free cancellations within 24 hours of purchase, after that we do charge a 35% cancellation fee as most orders have already entered custom production. Once an order has shipped, a cancellation will not be possible.
If you'd like to request a cancellation given this information, please e-mail us as soon as possible!
Returns & Refunds
If your item came defective or you were sent the wrong item, we will offer free replacements free of charge. Any other concern, please refer to our policy below.
Can I add emojis & custom symbols?
If you can type it out we can most likely make it! Whether it's an emoji, heart, hyphen, star, etc. we got you covered.
Please note that complex emojis cannot be made such as: 😍🚀👩🤟
Simple emojis & symbols are perfectly fine such as: ❤️⭐👑